TERMS AND CONDITIONS
STANDARD TERMS AND CONDITIONS FOR BOOKINGS
- Safetravels VIP Ltd is a licensed operator and booking service. An enquiry does not constitute a booking until confirmed by ourselves. Confirmation of the booking will be communicated by us via telephone, email, or text message. Safetravels VIP Ltd acts as agent for private hire licensed drivers who will carry out the booking and contract directly with you to carry out the booking.
- The Company pricing structure is based on the actual time and mileage involved in providing the service requested (base to base mileage or hours charge; whichever is the greater). This means that regardless of your collection address all journeys will be calculated to commence in Llandudno. Customers may of course amend plans to meet alterations on the day in which case the final cost will reflect any additional time, miles, or other services provided. Extra charges will apply if your route involves toll roads, congestion charges, or parking charges.
- Safetravels VIP Ltd does not accept any liability for any part of the journey. Safetravels VIP Ltd is liable only for the booking services subject to the exclusions below. To the extent liability is not excluded Safetravels VIP Ltd liability to you is limited to £50.00.
- Vehicles can only carry up to the number of passengers for which that vehicle is licensed. The vehicle will not carry more passengers than we are legally permitted to do so. You are required to confirm the number of passengers at the time of booking.
- The driver will not be obliged to carry any passengers should the passenger(s) have excessive luggage that would result in the vehicle being overloaded and unsafe on the road. The driver’s decision is final. No refunds will be made in these circumstances.
- Safetravels VIP Ltd will not be held responsible for the safety or custody of personal belongings, purchases, luggage, or any other items carried by any passenger or left in the vehicle. Lost property should be reported to Safetravels VIP Ltd and the Police as soon as possible in case it can be returned.
- The driver may refuse to carry any person that they consider may behave in a way that endangers the occupants of the vehicle and/or the vehicle itself. In these circumstances, no refund will be made. Should the vehicle require cleaning or valeting as a results of the actions or presence of the passengers or their luggage and belongings, Safetravels VIP Lts shall collect an immediate charge of £100 from the booker on behalf of the Driver.
- Any damage caused by the passenger(s) to any part of any vehicle(s) used for the booking will be charged accordingly.
- If you require comfort breaks during the journey these should be agreed with the Driver who provides the journey.
- In the event of very bad weather, we reserve the right to cancel the booking without penalty if advised against traveling by authorities such as the Police, Met Office, or Highways Agency or if we consider it unlikely that the Driver will be able to complete your journey safely. In these circumstances, a full refund will be made but no further compensation is due.
- Safetravels VIP Ltd reserves the right to arrange for alternative vehicle(s) to carry out the hire in case of vehicle breakdown or other unforeseen problems arising, such as delayed flight returns. Although every effort will be made to provide an equally suitable vehicle, Safetravels VIP Ltd reserves the right to sub-contract to another private hire operator where required.
- The hirer is responsible for the passengers. Passengers failing to return on time may be left behind. Passengers affected by drunkenness or drugs may be refused permission to travel. The Driver’s decision is final. No refund will be available in these cases.
- The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms, their subject matter or formation.
UNACCOMPANIED MINORS.
Safetravels VIP Ltd provides booking services for unaccompanied minors. All drivers on whose behalf we act as agent undergo DBS police checks. Where you require private hire services for an unaccompanied minor we require you to provide confirmation that the minor shall be unaccompanied for the journey which is the subject of the booking and make us aware of any special requirements or risks, including details of any minor handover prior to the acceptance of the booking.
JOURNEYS BOOKED FROM AIRPORTS, TRAIN STATIONS, AND SEAPORTS.
On booking a private hire driver to provide a journey to or from an airport, train station or seaport, we will advise a definite pick-up point that the passenger must locate. Any failure on the passenger’s part to locate the driver will result in a charge to the passenger’s credit/debit card or invoice submitted. Passengers failing to show up 1 hour after the confirmed arrival time will be charged for the transfer and parking costs if they do not inform us of delays at customs or immigration by telephone. We do not undertake to arrange a Driver who may provide transport services after 30 minutes beyond the time for which the booking was made. Passengers should notify us if they did not board at the earliest opportunity. For bookings for journeys to an airport, train station or seaport the passenger should make their booking for 1 to 2 hours before the time allocated for booking in for a flight or sea journey or before departure of the train.
WAITING TIME CHARGES
Chauffeured cars E-Class £40 per hour or S-Class £50 per hour. Chauffeured minibuses £60 per hour.
PAYMENTS AND DEPOSITS
Payment is due 7 days before the date of your booking unless the travel is on account or agreed otherwise. Payment can be made via Bank Transfer or credit/debit card on our secure online payment system. Details of how to pay will be forwarded via invoice after confirmation of booking. Extras such as the London Congestion Charge (LCC), London Ultra Low Emission Zone (ULEZ), toll roads, and airport car parking will be charged at cost price unless agreed beforehand.
Please note, we do not provide a local short-distance service.
Retail Price Index (RPI)
We reserve the right to increase our prices in line with the Retail Price Index (RPI) which affects the company and services we provide.
LATE PAYMENT CHARGE
Safetravels VIP lts collects payment on behalf of the Driver. It is a condition of this agreement that invoices shall be paid in full the earlier of within 7 days of issue or 7 days prior to the journey. Should an invoice not be paid in accordance with these terms, any outstanding invoice(s) shall immediately become due and payable. In the case of late payments, we reserve the right to exercise our statutory rights under the late payment of commercial debt (interest) Act of 1998 in respect of interest and compensation and administrative costs.
SAFETRAVELS VIP LTD DISCLAIMER
The Company accepts no responsibility for any delays caused by circumstances outside of its control.
We do not accept any liability and cannot be held responsible for any loss, financial or professional, for missed flights, trains, or buses or delays caused by road traffic accidents, flooding, snow or adverse weather conditions, theft, congestion, breakdowns/punctures, terrorist attacks, acts of God, or if we were given the wrong booking information. Passengers should allow additional time for outbound airport transfers to cover unexpected delays which may make them late for onward travel. Every effort will be made by Safetravels VIP Ltd and its drivers to get passengers to their destination on time or early. Passengers should check their collection times and enquire about any known delays to ensure they leave with enough time to complete the journey ahead and arrive on schedule.
COMPLAINTS PROCEDURE
In the very unlikely event of a problem, complaint, or dissatisfaction with our service, it is essential that you inform the driver immediately. If you wish to make a formal complaint, please notify our office in writing no later than 5 working days after your planned journey.
INTELLECTUAL PROPERTY
The content of this Website, including but not limited to text, graphics, logos, software, and trademarks, are the property of Safetravels VIP Ltd and are protected by copyright and other laws. We reserve the right to amend, change, delete, or add to these terms and conditions whenever we deem it necessary.
CANCELLATION POLICY
If you wish to cancel your booking, please notify us as soon as possible. Cancellations made more than 24 hours before the scheduled journey will not incur a charge. For cancellations made within 24 hours of the booking time, we reserve the right to charge up to 100% of the agreed fare. Failure to show up without prior notice will be treated as a “No Show” and charged in full.